Service & Maintenance

Service and Maintenance procedure

Contact Zone Medical or the Authorised Reseller where you purchased the product to inquire about the required proof of purchase and warranty status of the equipment.

Warranty is generally 12 months from the invoice date from your place of purchase. Some item including consumables and semi consumable items may differ.

Submit a support request by completing the online form found here.

Please ensure the following:

Ensure to include all relevant information, such as your contact details, proof of purchase, the brand, model, serial number and a detailed description of the issue you are experiencing.

You will receive an email from our service department (to the address you supplied on the form) which confirms the support ticket creation and the ticket reference number (eg.#3125).

We will review the support ticket information and reply within 2 business days with instructions on how to proceed to rectify the issue.

You can reply to the initial email to update the support ticket with additional information which will be automatically inserted in the ticket details.

If a product is returned to Zone Medical for repair or assessment, The ticket number and return details MUST be provided to ensure no delays in processing.

Zone Medical reserves the right to charge a minimum fee of $120 + freight & insurance charges +GST.

Payment not received within 90 days of invoice may result in items being disposed of to recover costs.


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