Zone Medical | Leading Supplier of Medical Equipment & Healthcare Solutions

Who Are Zone Medical?

For over 20 years, Zone Medical has been a cornerstone of the medical equipment industry in Australia. Our head office is located in South-East Queensland, Australia; Zone Medical is dedicated to delivering reliable medical solutions that meet the needs of healthcare professionals, individuals and medical facilities Australia-wide.

Zone Medical specialises in importing and distributing quality medical equipment throughout Australia and New Zealand. We have a National Distribution and Service network throughout all states and territories including major cities such as Sydney, Melbourne, Adelaide, Perth, Hobart and other significant locations.

Zone Medical is dedicated to delivering reliable medical solutions that meet the needs of healthcare professionals, individuals and medical facilities throughout Australasia.

Australian Medical & Diagnostic Equipment Specialists

At Zone Medical, we pride ourselves on our comprehensive range of medical equipment, including autoclaves & sterilisers, bladder scanners, cryotherapy devices, audiometry equipment, reliable suction equipment, dental and ENT operating microscopes, colposcopes, state-of-the-art portable and stationary oxygen concentrators for professional and home use.

We also offer a wide array of other medical equipment designed to support businesses, members of the general public and other allied health establishments.

Trusted & Professional Australian Medical Supplier

Zone Medical was founded with the vision of bringing the best in medical equipment to healthcare providers across Australia, to deliver both technological solutions and extensive support to enhance health services, ease the burden on medical personnel and improve patient outcomes.

Zone Medical works directly with trusted manufacturers, both locally and internationally, to offer a seamless supply to the healthcare industry. Zone Medical’s pre-sale product knowledge and post-sale support are second to none. Rest assured we will direct you to the best solution for your situation, not the most expensive one. 

Get in touch with us today and see what all the fuss is about.

Real Customer Reviews

Thank you so much, our parcel arrived yesterday and we have spent the day playing today .

What a wonderful new "toy" this is. We are very impressed with the size and the weight and the actually O2 delivery. 

We will certainly be recommending you to a number of clients who use Gympie Medical Transport ( the volunteer organization my friend Bev & I started a few years ago.) have a look at our WEB page. We will also be letting friends etc know.

Sally Carkeet

Hi Ben and Rachael

I had my first outing with my new POC. A bit noisier than I expected but soooo much easier than the old oxy cylinders!

Thank you both for your help.

Jill D.

I would like to inform you that the ordered goods (Mir Spirolab 4 Spirometer and other accessories) have arrived at my home address this afternoon.

Please accept my special thanks for these fast and trustworthy services provided

Viet Do

Just wanted to say thanks for all the help you gave us in purchasing our recent oxygen concentrator. It arrived yesterday and we were pleasantly surprised how quickly you despatched it after receiving Home Care Package payment.

So far Trevor is managing it well and seems to be quite happy with it.

Barbara Todd

Thank you so much for your assistance and expertise!

We have secured delivery for Monday thanks to such great team work and this is all with the goal of treating a patient in a very short time frame with complex requirements. We really appreciate your help.

Chris Brooks RN/CCRN

Alfred Cancer Trials, Medical Oncology

Frequently Asked Questions

Warranty

What warranty do you offer on your products?

Products sold by Zone Medical have varying warranty periods, with certain items offering extended warranties; kindly refer to each product's description or specifications for further information. For warranty claims, contact our customer service team by completing a service request form with your order number, serial number and details of the issue. You can also access this form in the header section of our website by selecting "Support Request", then complete the online form, including the serial number and purchase invoice number. We can then supply the correct information for you to arrange calibration.

Shipping

What are your shipping options and costs?

We offer various shipping options, including standard and express shipping. Standard shipping is free for orders over $300 within Australia. For orders under $300 and express shipping, fees and exclusions apply, including shipping to rural areas and volumetric items. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical. For international shipping quotes, please contact our customer service team. Delivery times vary and items determined to be “bulky” or volumetric, shipping will be quoted on application.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our carrier’s website to track your shipment. For any issues, contact our customer service team for assistance here. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical.

Contact Us

How can I get in touch with Zone Medical?

We are here to help! You can contact us via email at info@zonemedical.com.au or call us at 1300 009 663 during business hours, Monday to Friday, 9 AM to 5 PM AEST. Alternatively, use the contact form on our Contact Us page.

Returns and Refunds

How do I return a product?

To return a product, please contact our customer service team at info@zonemedical.com.au, or use the contact us form, for a return authorisation number and return instructions. Make sure the item is in its original condition and packaging. Certain items, such as opened medical supplies and consumable plus custom orders, may be non-returnable. For more information, check our return policy.

What is your refund policy?

If you change your mind about a purchase or make an incorrect choice, we may provide you with a store credit for unopened products within 7 days of delivery.

This excludes all delivery costs. If the product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later defective product, please see this link for more details regarding these situations.

Zone Medical will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced, including items serviced by unauthorised personnel. It is the responsibility of the customer to ensure that all instructions, advice and/or warnings given by the manufacturer or supplier are followed.

For further assistance with product returns, please Contact Us.
For detailed instructions, please visit our refund policy page.

About Zone Medical

Who is Zone Medical?

Zone Medical is a leading supplier of high-quality medical equipment in Australia. We serve healthcare providers, hospitals, respiratory labs, and more, with a focus on delivering industry-leading diagnostic and medical equipment.

What do Zone Medical offer?

We offer a comprehensive range of medical equipment, including sterilisers, spirometers, cryotherapy devices, microscopes, patient monitors, audiometers, oxygen concentrators and more. Our products come from leading brands like CryoIQ, Alltion, Hatmed, Northern, Electronica, MIR, Inogen, and Kingon.

Why choose Zone Medical?

Zone Medical is known for our commitment to quality, exceptional customer service, and extensive post-sale support. We provide technologically advanced solutions to enhance healthcare services and improve patient outcomes. Since 2004, our professional and progressive approach has made us a trusted name in the industry.

Where are Zone Medical located?

Zone Medical is based in South-East Queensland, Australia. With a focus on serving major cities such as Sydney, Melbourne, Brisbane, Adelaide and Perth. We provide nationwide shipping and support to ensure our products reach you wherever you are. Zone Medical also serve internationally focusing on the Asia-Pacific region such as New Zealand and the Pacific Islands. We also partner with factory trained biomedical engineers to ensure ongoing support and calibration services for all of our equipment wherever you are located.

How can I place an order with Zone Medical?

Placing an order is easy. Browse our online store, add items to your cart, and proceed to checkout. For assistance or support with online orders and/or wholesale requests, contact our customer service team via orders@zonemedical.com.au. We accept various payment methods and provide detailed order tracking.