Home Care Equipment - User Friendly Home Care Equipment at the Right Prices

Home Care Equipment - User Friendly Home Care Equipment at the Right Prices

We understand that nursing staff in home-care settings require reliable, low-maintenance, user-friendly medical devices that don't require much of a learning curve. Home care solutions are often the result of taking the initiative and finding an alternative when your usual home care medical equipment supplier suddenly raises its prices. Patients have enough to worry about; nursing and care staff do not want to have to inform them that their product of choice is no longer covered by either budget or benefits.

Zone Medical now has a significant catalogue of competitively priced nursing equipment and portable medical devices that give small - or large-scale care providers the freedom to provide the service their clients deserve.

Home care solutions are not only of use to medical professionals. A non-medical family visit has the potential to offer more in the line of medical care than mobility aid or social contact; this is a true opportunity to observe the patient's surroundings and the patient, too. While unhygienic living conditions are obvious, the gut instinct that a family member isn't doing so well is not always enough to initiate action. Should the patient have easy-to-use medical equipment in the home, such as a simple, cheap fingertip pulse oximeter or an accurate medical-grade budget blood pressure device, that gut instinct can be checked and acted upon if correct.

Affordable healthcare equipment can be reliable, well-designed, and accurate—the Zone Medical catalogue proves this time and time again. We have spent much time considering the benefits and disadvantages of budget medical equipment and put together a selection of home-use devices we are very confident about. This selection combines a series of characteristics that make them ideal for home care services and the patients themselves, allowing evaluation and treatment where a physician is not immediately available. These essential home-care characteristics are affordability, low maintenance, accuracy and reliability, user-friendliness and simplicity, portability, low power usage, and medical-standard design and manufacture.

Zone Medical staff is confident you will find plenty of home care equipment ideas on our website. Feel free to contact us if you have any questions—we're more than happy to help and advise.

Frequently Asked Questions

Warranty

What warranty do you offer on your products?

roducts sold by Zone Medical have varying warranty periods, with certain items offering extended warranties; kindly refer to each product's description or specifications for further information. For warranty claims, contact our customer service team by completing a service request form with your order number, serial number and details of the issue. You can also access this form in the header section of our website by selecting "Support Request", then complete the online form, including the serial number and purchase invoice number. We can then supply the correct information for you to arrange calibration.

Shipping

What are your shipping options and costs?

We offer various shipping options, including standard and express shipping. Standard shipping is free for orders over $300 within Australia. For orders under $300 and express shipping, fees and exclusions apply, including shipping to rural areas and volumetric items. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical. For international shipping quotes, please contact our customer service team. Delivery times vary and items determined to be “bulky” or volumetric, shipping will be quoted on application.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our carrier’s website to track your shipment. For any issues, contact our customer service team for assistance here. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical.

Contact Us

How can I get in touch with Zone Medical?

We are here to help! You can contact us via email at info@zonemedical.com.au or call us at 1300 009 663 during business hours, Monday to Friday, 9 AM to 5 PM AEST. Alternatively, use the contact form on our Contact Us page.

Refunds and Returns

What is your refund policy?

If you change your mind about a purchase or make an incorrect choice, we may provide you with a store credit for unopened products within 7 days of delivery.This excludes all delivery costs. If the product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later defective product, please see this link for more details regarding these situations.Zone Medical will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced, including items serviced by unauthorised personnel. It is the responsibility of the customer to ensure that all instructions, advice and/or warnings given by the manufacturer or supplier are followed.For further assistance with product returns, please Contact Us.
For detailed instructions, please visit our refund policy page.

How do I return a product?

To return a product, please contact our customer service team at info@zonemedical.com.au, or use the contact us form,for a return authorisation number and return instructions. Make sure the item is in its original condition and packaging. Certain items, such as opened medical supplies and consumable plus custom orders, may be non-returnable. For more information, check our return policy.

Who, What, Why, Where, How

Who is Zone Medical?

Zone Medical is a leading supplier of high-quality medical equipment in Australia. We serve healthcare providers, hospitals, respiratory labs, and more, with a focus on delivering industry-leading diagnostic and medical equipment.

What do Zone Medical offer?

We offer a comprehensive range of medical equipment, including sterilisers, spirometers, cryotherapy devices, microscopes, patient monitors, audiometers, oxygen concentrators and more. Our products come from leading brands like CryoIQ, Alltion, Hatmed, Northern, Electronica, MIR, Inogen, and Kingon.

Why choose Zone Medical?

Zone Medical is known for our commitment to quality, exceptional customer service, and extensive post-sale support. We provide technologically advanced solutions to enhance healthcare services and improve patient outcomes. Since 2004, our professional and progressive approach has made us a trusted name in the industry.

Where are Zone Medical located?

Zone Medical is based in South-East Queensland, Australia. With a focus on serving major cities such as Sydney, Melbourne, Brisbane, Adelaide and Perth. We provide nationwide shipping and support to ensure our products reach you wherever you are. Zone Medical also serve internationally focusing on the Asia-Pacific region such as New Zealand and the Pacific Islands. We also partner with factory trained biomedical engineers to ensure ongoing support and calibration services for all of our equipment wherever you are located.

How can I place an order with Zone Medical?

lacing an order is easy. Browse our online store, add items to your cart, and proceed to checkout. For assistance or support with online orders and/or wholesale requests, contact our customer service team via orders@zonemedical.com.au. We accept various payment methods and provide detailed order tracking.