*Free shipping for orders above $300 (excluding bulky items and rural areas)

About Zone Medical | Trusted Medical Equipment Supplier

Zone Medical was founded with the vision of bringing the best in medical equipment to health care providers across Australia, to deliver both technological solutions and extensive support to enhance health services, ease the burden on medical personnel and improve patient outcomes.

A simple and focused process of achieving this goal was initiated by importing, distributing and supporting quality autoclaves and sterilisers to service the Australian healthcare market. Within a year Zone Medical had established itself as a popular and trusted supplier for the whole of Australia. This was due to the commitment to provide a quality product and the establishment of a professionally trained service network system for post-sale support on a national scale.

With the initial success of the Autoclave range throughout Australia. Zone found itself continually asked to find equally advanced solutions for other key pieces of electro-medical equipment. With an established relationship with a medical manufacturer in Europe Zone began exploring other quality products to import and distribute and value add to Australia’s Healthcare industry.

Eventually, Zone found itself introducing a core range of Medical Equipment to Australia. This range includes Kingon and Inogen Portable oxygen Concentrators, MIR Spirometers, CryoIQ Cryotherapy devices, Alltion Microscopes and Colposcopes, Northern Patient Monitors, Electronica Audiometry devices and Bladder scanners.

Today, Zone Medical is recognised as one of Australia’s most professional and progressive Medical Equipment Importers & Suppliers in Australia.

Zone prides itself on being able to represent provide and support products with a recognisable quality which exhibit exceedingly high levels of technology and usability to the healthcare industry.

Frequently Asked Questions

Warranty

What warranty do you offer on your products?

Products sold by Zone Medical have varying warranty periods, with certain items offering extended warranties; kindly refer to each product's description or specifications for further information. For warranty claims, contact our customer service team by completing a service request form with your order number, serial number and details of the issue. You can also access this form in the header section of our website by selecting "Support Request", then complete the online form, including the serial number and purchase invoice number. We can then supply the correct information for you to arrange calibration.

Shipping

What are your shipping options and costs?

We offer various shipping options, including standard and express shipping. Standard shipping is free for orders over $300 within Australia. For orders under $300 and express shipping, fees and exclusions apply, including shipping to rural areas and volumetric items. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical. For international shipping quotes, please contact our customer service team. Delivery times vary and items determined to be “bulky” or volumetric, shipping will be quoted on application.

How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our carrier’s website to track your shipment. For any issues, contact our customer service team for assistance here. We have partnered with both Australia Post or StarTrack Express as the main courier options available with Zone Medical.

Contact Us

How can I get in touch with Zone Medical?

We are here to help! You can contact us via email at info@zonemedical.com.au or call us at 1300 009 663 during business hours, Monday to Friday, 9 AM to 5 PM AEST. Alternatively, use the contact form on our Contact Us page.

Return & Refunds

How do I return a product?

To return a product, please contact our customer service team at info@zonemedical.com.au, or use the contact us form, for a return authorisation number and return instructions. Make sure the item is in its original condition and packaging. Certain items, such as opened medical supplies and consumable plus custom orders, may be non-returnable. For more information, check our return policy.

What is your refund policy?

If you change your mind about a purchase or make an incorrect choice, we may provide you with a store credit for unopened products within 7 days of delivery.

This excludes all delivery costs. If the product is damaged or Dead on Arrival, Dead Soon After Arrival or a Later defective product, please see this link for more details regarding these situations.

Zone Medical will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced, including items serviced by unauthorised personnel. It is the responsibility of the customer to ensure that all instructions, advice and/or warnings given by the manufacturer or supplier are followed.

For further assistance with product returns, please Contact Us.
For detailed instructions, please visit our refund policy page.

About Zone Medical

Who is Zone Medical?

Zone Medical is a leading supplier of high-quality medical equipment in Australia. We serve healthcare providers, hospitals, respiratory labs, and more, with a focus on delivering industry-leading diagnostic and medical equipment.

What do Zone Medical offer?

We offer a comprehensive range of medical equipment, including sterilisers, spirometers, cryotherapy devices, microscopes, patient monitors, audiometers, oxygen concentrators and more. Our products come from leading brands like CryoIQ, Alltion, Hatmed, Northern, Electronica, MIR, Inogen, and Kingon.

Why choose Zone Medical?

Zone Medical is known for our commitment to quality, exceptional customer service, and extensive post-sale support. We provide technologically advanced solutions to enhance healthcare services and improve patient outcomes. Since 2004, our professional and progressive approach has made us a trusted name in the industry.

Where are Zone Medical located?

Zone Medical is based in South-East Queensland, Australia. With a focus on serving major cities such as Sydney, Melbourne, Brisbane, Adelaide and Perth. We provide nationwide shipping and support to ensure our products reach you wherever you are. Zone Medical also serve internationally focusing on the Asia-Pacific region such as New Zealand and the Pacific Islands. We also partner with factory trained biomedical engineers to ensure ongoing support and calibration services for all of our equipment wherever you are located.

How can I place an order with Zone Medical?

Placing an order is easy. Browse our online store, add items to your cart, and proceed to checkout. For assistance or support with online orders and/or wholesale requests, contact our customer service team via orders@zonemedical.com.au. We accept various payment methods and provide detailed order tracking.