Free shipping for orders above $300 (excluding bulky items and rural areas)

June 1st - June 30th


Terms and Conditions


In consideration of Zone Medical Pty Ltd ABN 86 109 199 993 (the supplier) agreeing to supply goods and/or services (goods) to the Customer, the Customer agrees and accepts that these terms and conditions apply to all sale of goods by the supplier to the Customer, to the exclusion of any conditions of sale appearing on any document of the Customer. The Customer further acknowledges that these Terms and Conditions of Sale constitute the entire agreement of the parties as to the supply of goods by the supplier, and may not be varied without the prior written agreement of the supplier. The supplier reserves the right to suspend/close credit facilities in breach of these Conditions, and advises that credit may be withdrawn should the authorised credit limit be exceeded.

Ownership of Goods

(a) (i) Property in any goods delivered to the Customer will not pass to the Customer until the later of (a) payment in full for The goods; (b) payment in full of all moneys owing or unpaid by the Customer to the supplier including moneys in respect of goods previously or subsequently supplied to the Customer by the supplier.

(ii) The Customer shall store the goods in such a manner as to show clearly that they are the property of the supplier and the Customer shall keep records of all use and sales of such goods.

(iii) The Customer shall keep the goods free from and will indemnify the supplier against any charge, lien or other claim there on.

The Customer has no title or right to charge or encumber the goods before payment to the supplier under this clause.

(iv) If the Customer fails to pay the purchase price or any other debts to the supplier when due, or commits any act of bankruptcy, the supplier may without notice and without prejudice to any of its rights and remedies recover and/or resell the goods or any of them and may by its servants or agents enter upon the Customer’s premises or any premises occupied by the Customer for that purpose.

(b) Goods delivered to the Customer shall be at the Customer’s risk on delivery to the Customer.

(c) Not withstanding paragraph (a), the Customer may on-sell the goods on commercial terms in the ordinary course of its business before the purchase price for the goods and other debts to the supplier have been paid to the
supplier, but in this case the Customer shall hold the proceeds of such sale on trust for the supplier in a separate account and account to the supplier for such proceeds on demand.

(d) The supplier will be given full ownership of any new goods or objects formed if you transform our goods into other products or affix those goods to other objects.

(e) The Customer is not entitled to return the goods and refuse or delay payment on the grounds that the property in the goods has not yet passed.

Delivery, Claims/Returns and Cancellations

(a) The Customer is solely responsible for acceptance of orders and shall raise no claims for loss or damage to orders where same are, by arrangement, delivered to and left at unattended sites.

(b) Specifically procured, non-stocked items and consumable items are not returnable. Claims for credit and returns must be made within seven (7) days of date of invoice quoting invoice number and date and returns will not be accepted without prior approval from the supplier. The supplier reserves the right to charge a handling fee of 30% on all returns.

(c) Cancellations are accepted only if payment of the cost of goods, labour and material expended to the date of cancellation plus an administration fee of 30% are paid on that date.

(d) We may offer a credit or refund on unused goods returned in new condition and original packaging where these goods were incorrectly ordered or are no longer required. A 15% restocking fee will be applicable.

(e) Indent Items (Special Order Items) Indent Items refer to items not commonly held in stock. Once ordered (a deposit may be required) with Zone these items are considered non returnable.

(f) Zone Medical has the right to supply substitute products for items of equal value & quality of the product ordered without notice.

(g) All warranty claims are return to base with freight cost purchasers responsibility.

(h) Under Australian Consumer Law, customers are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees. Zone Medical is not obligated to provide a refund or replacement if a customer simply changes their mind about a product.


Unless otherwise agreed in writing the price of the goods shall be that price charged by the supplier at the date of order, plus any transportation, freight, postage, packaging, handling, insurance and goods and services tax (“GST”).

GST where applicable, will be charged at the appropriate rate ruling at the date of invoice.

Terms of Payment

(a) Payment for material, goods and services pursuant to this agreement including GST is due thirty (30) days from date of invoice unless otherwise stated in writing by the supplier. Payment is not deemed to be made until funds have been cleared.

(b) After the due date of payment, the supplier may charge interest on outstanding amounts payable, calculated on a daily balance, at the reference rate of + 6%.

(c) The Customer agrees to pay and reimburse the supplier on demand for all legal costs, collection costs, court costs, interest and any other costs that the Court may determine, stamp duty or any other costs or expenses suffered or incurred by the supplier in respect of the preparation of any agreements, personal guarantees, securities or other documentation required by the supplier to document or secure the provision of credit to the customer together with all collection and enforcement costs and expenses which the supplier may suffer or incur in connection with the sale of goods or supply of services or provisions of credit to the Customer (without limitation) legal costs on a full Indemnity basis.

(d) In the event of any default in payment of any invoice/s supplied to them by Zone Medical Pty Ltd they agree to pay all collection costs, legal costs (on a solicitor/client basis), court costs and/or any other costs as may be determined by Zone Medical Pty Ltd.

(e) If any account balance or payment is made to distributor accounts by credit card they will attract the below surcharges. VISA & Mastercard – 1% surcharge, AMEX – 1.5%. If the account is paid for by direct deposit there will be no surcharge applied.

Changes in Ownership

In the event of the Customer, being an individual or partnership, incorporates his/her business and the Company continues to use the existing account, or the account is used by a Company of which he/she is a director, he/she hereby agrees to personally guarantee all due debts. If ownership of the Customer’s business changes, the Customer will remain liable for all debt incurred on this account until such time as the supplier is notified in writing of such change.

GST where applicable, will be charged at the appropriate rate ruling at the date of invoice.

Limitation of Liability

The Customer acknowledges that no warranty, condition, description or representation in relation to goods supplied is given by the supplier, expressly or implied. All warranties, terms and conditions in relation to the state, quality of fitness of the goods and of every other kind whether implied by use, statute or otherwise are hereby excluded. The supplier shall not be liable for physical or financial injury, loss or damage or for consequential loss or damage of any
kind arising out of the supply of the goods arising out of the supplier’s negligence or in any way whatsoever. The supplier’s liability for a breach of a condition or warranty implied by Div. 2 of Pt V of the Trade Practices Act 1974
(other than s.69) is hereby limited to: –

(a) In the case of goods, any one or more of the following:-

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of the goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods;

(iv) the payment of the cost of having the goods repaired; or

(b) In the case of services again:-

(i) the supplying of the services again; or

(ii) the payment of the cost of having the services supplied again
The supplier’s liability under s.74H of the Trade Practices Act 1974 is expressly limited to a liability to pay the customer an amount equal to: –

(a) The cost of replacing the goods; or the cost of obtaining equivalent goods;


(b) the cost of having the goods repaired, whichever is the lowest amount.

Exercise of Legal Rights

The failure, delay, relaxation or indulgence on the part of the supplier in exercising any power or right conferred upon the supplier by these Terms and Conditions of Sale does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it or the exercise of any other power or right under these Terms and Conditions of Sale.

Governing Law

These Terms and Conditions of Sale shall be construed in accordance with the laws in force in the State of Queensland, Australia and more specifically to the exclusive jurisdiction of the Magistrates Court at Beenleigh.


Where these Terms and Conditions of Sale are qualified by any provision of law which applies and which cannot be excluded, where any such provision in these Terms and Conditions of Sale is deemed to be unlawful o unenforceable, such provision shall be severed from these Terms and Conditions of Sale and all other provisions hereof shall remain in force to the fullest extent permitted by law.


While all care is taken to represent each product accurately, occasionally incorrect information or images may be supplied regarding the specified product. Images are representative only and the items may not be exactly as illustrated.


All promotional items associated with Zone Medical are while stocks last only. Zone Medical will honour promotional items in their entirety until stock is totally exhausted. Customers will be informed at the time of purchase if the promotional offer is no longer valid. Images are representative only and the items may not be exactly as illustrated. Online promotional pricing is not always applicable to Zone Medical’s distributors and will be under the company’s discretion, subject to further terms & conditions. E&OE.


Any customer contact with Zone Medical by default gives Zone Medical the right to contact the customer via email or any other form. The Customer may end this contact or ‘opt out’ of contact with Zone Medical at any time at their discretion. Your call may be monitored for quality and training purposes.


Freight costs with any product is decided at Zone Medical’s discretion. Free freight only valid for deliveries within 1 hour’s drive of an Australian Capital City. As default Zone Medical will never offer free freight for excessively large or heavy products. These include Zone Medical’s range of Furniture, Fridges, Sterilisers, Light Stands, and Surgical Lights etc.

The Customer will always be informed of any additional or standard freight charges at the time of processing the order. Freight discounts apply to Australian Customers only.


If a product is returned to Zone Medical for repair or assessment, Zone Medical reserves the right to charge the Customer a minimum fee of $120 + GST + Any freight & insurance charges. If this is not paid within 90 days of invoice, items may be disposed of to recover costs.